Need support for a Dexcom product?
Has your sensor come off or are you missing glucose readings? Submit a product support request through the online form below. We are here to help.
Need support for a Tandem product?
Submit a product support request through the online form below. We are here to help.
Technical Support
Dexcom technical support
Monday to Friday 7AM – 9PM AEST / AEDT
Saturday 9AM – 6PM AEST / AEDT
Tandem t:slim X2 insulin pump technical support open 24/7.
Is your mobile device compatible?
Our mobile apps require a compatible smartphone model and operating system. Before you get started, let’s make sure your device is compatible.*,†
Traveling overseas?
If you are traveling overseas and wish to speak to our Technical Support team, please contact us on:
Phone: +61 2 8015 5469
Select option 1 and follow the prompts.
Dexcom technical support open Monday to Friday 7AM – 9PM AEST and Saturday 9AM – 6PM AEST.
Tandem t:slim X2 insulin pump technical support open 24/7.
Head office address
Suite 4.01, Building A, The Park, 5 Talavera Rd, Macquarie Park, Sydney, NSW 2113, Australia
Postal address
Suite 4.01, Building A, The Park, 5 Talavera Rd, Macquarie Park, Sydney, NSW 2113, Australia
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
Read the warnings available on dexcom.com/downloadsandguides and amsldiabetes.com.au/resources before purchasing. Consult your healthcare professional to see which product is right for you.
Dexcom is a continuous glucose monitoring system indicated for the management of (type 1, type 2, gestational) diabetes in people age 2 years and older where self-monitoring of blood glucose (SMBG) is indicated. The t:slim X2 insulin pump is portable insulin infusion pump, including sterile cartridge, that delivers insulin subcutaneously through a disposable infusion set. The Tandem t:slim Mobile App is an accessory intended for use as a connected software device that is able to reliably and securely communicate with compatible insulin pumps.
* Display devices sold separately. For a list of compatible devices, visit dexcom.com/compatibility. † Bolus delivery from the Tandem t:slim mobile app requires a compatible smartphone model and operating system, software version 7.8.1 onwards on the t:slim X2 insulin pump and additional training.
© 2026 Tandem Diabetes Care, Inc. All rights reserved. Tandem Diabetes Care, Basal-IQ, Control-IQ, and t:slim X2 are registered trademarks or trademarks of Tandem Diabetes Care, Inc., in the United States and other countries. ©2026 Dexcom, Inc. All rights reserved. Dexcom, Dexcom G6, Dexcom G7, Dexcom ONE+ are registered trademarks of Dexcom, Inc. in the United States and other countries. Australasian Medical and Scientific Limited is a Dexcom company. MAT-6989